Refund Policy

At LessThan3, we want you to be completely satisfied with our AI-powered relationship coaching platform. This refund policy outlines the terms and conditions for subscription cancellations, refunds, and billing practices.

New users can enjoy a 7-day free trial of our premium features:

• Access to all premium AI coaching features
• Unlimited messaging with our AI relationship coach
• Advanced relationship analytics and insights
• Couple communication exercises and tools

Trial Terms

• Free trial is only for monthly and annual plans
• Free trial is available to new subscribers only
• One free trial per user/couple
• Valid payment method required to start trial
• Automatic billing begins after trial period unless cancelled

Billing Cycles

We offer flexible subscription options:

• Weekly subscriptions: Billed every 7 days
• Monthly subscriptions: Billed every 30 days
• Annual subscriptions: Billed every 12 months (with savings)
• Automatic renewal unless cancelled

Payment Processing

• Payments are processed securely through Stripe or Apple Payment Processing
• Billing occurs on the same date each cycle
• Failed payments may result in service suspension
• You'll receive email notifications for successful payments

How to Cancel

You can cancel your subscription at any time through:

• Your account settings on our platform if you signed up through our website
• Your device subscription settings on iOS or Android if you signed up through our mobile app
• Emailing support@lessthan3.app

Cancellation Effects

• Immediate cancellation of future billing
• Continued access until end of current billing period
• No partial refunds for unused time in current period
• Account data preserved for 30 days after cancellation

Eligible for Full Refund

• Unauthorized charges due to billing errors
• Accidental duplicate charges

Partial Refund Consideration

• Service quality issues reported within 14 days
• Major service disruptions affecting all users
• Billing errors resulting in overcharges

Not Eligible for Refund

• Cancellations after using service for full billing period
• Dissatisfaction with AI responses or advice quality
• Unused portions of completed billing cycles
• Changes in personal circumstances

How to Request a Refund

1. Email support@lessthan3.app with your refund request
2. Include your account email and reason for refund
3. Provide any relevant transaction details or screenshots
4. Allow 3-5 business days for review and response

Processing Timeline

• Refund requests reviewed within 3-5 business days
• Approved refunds processed within 5-10 business days
• Refunds issued to original payment method
• Email confirmation sent when refund is processed

If you disagree with a refund decision or have billing concerns:

• Contact our customer support team for escalation
• Provide additional documentation if requested
• Allow up to 10 business days for escalated review
• Consider chargeback through your bank as last resort

Emergency Situations

We understand that unexpected circumstances may arise. In cases of:

• Medical emergencies affecting ability to use service
• Relationship ending requiring immediate cancellation
• Financial hardship preventing continued payment

Please contact our support team to discuss your situation. We evaluate each case individually and may offer alternative solutions or exceptions to our standard policy.

For refund requests, billing questions, or cancellation assistance:

Our support team typically responds within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).